Seven new branches. Fully staffed from day one. Member satisfaction never moved.

SITUATION

A fintech-backed credit union was executing an aggressive branch expansion strategy across the Greater Toronto
Area, seven new locations in under 12 months. Each hire had to satisfy a layered compliance framework:
FINTRAC anti-money-laundering training, credit adjudication licensing, and MFDA or IIROC registration
depending on role. Beyond regulatory requirements, the credit union had built its reputation on a 4.6-star member experience rating it was unwilling to compromise during growth.

SOLUTION

Trimax built a dedicated financial services talent pipeline with pre-screened candidates holding current MFDA and
IIROC registrations. All regulatory credential checks, background verifications, and signed compliance documents
were centralized in our proprietary platform, making every hire audit-ready before their first day. Automated
reference checking cut verification time from six days to under 24 hours on all branch manager and financial
advisor placements. A dedicated account lead with financial services regulatory expertise managed compliance
continuity across all seven concurrent branch openings.

OUTCOME

All seven branches opened on schedule with full staffing from day one. The 12-month retention rate across all
Trimax-placed roles held at 92%. Member satisfaction scores remained at 4.6 out of 5 through the entire
expansion period.

“Growing a branch network without diluting the culture you’ve built is hard. They understood
what we were protecting.”
Chief People Officer | Fintech Credit Union