Workers placed in 6 weeks
Fill rate achieved
Avg. candidate screening time
Cost savings vs. prior year
SITUATION
A national e-commerce fulfillment operator running 14 distribution centres across Ontario and Alberta had a
recurring problem every Q4: volume tripled, but their staffing partner could not keep up. The previous year, fill
rates sat at 71%, leaving conveyors running below capacity, overtime costs spiralling, and outbound SLAs at risk.
With peak season approaching and no confidence in their incumbent agency, they came to Trimax six weeks out.
SOLUTION
Trimax embedded dedicated on-site talent coordinators at each major facility and launched bilingual sourcing
campaigns across newcomer talent pipelines in the GTA and Calgary. Every candidate was screened,
work-authorization verified, and safety-certified through our proprietary compliance platform before day one,
clearing 1,200+ workers in under six days. Real-time workforce visibility across all 14 sites gave operations
managers a live view of attendance and headcount throughout the peak window.
OUTCOME
Trimax delivered a 98% fill rate sustained across all 14 locations for the full peak season, with zero safety
incidents among placed workers for the third consecutive year. Post-season, the client converted 38% of placed
seasonal workers into permanent full-time roles, reducing their forward sourcing burden heading into Q1
“We needed a partner who could move at our pace and understand the pressure of peak.
They delivered more than we expected.”
VP, Operations | National Fulfillment Operator
